How do I care for my items?
Please refer to the garment details on each individual product page or on the care label attached to each garment.
Is it ok to wear microfibre briefs health wise?
All of our knickers have a cotton gusset for health reasons.
Can you gift wrap?
All Silent Arrow orders arrive beautifully packaged with a box, tissue paper and a sticker, no invoice included so they are ready to gift. Please let us know if it is a gift so we don’t accidentally write a note to you! If you have a short message you would like us to add, you can add it at the checkout.
I just placed my order. Can I add another item to it?
Of course! We don’t want you paying extra shipping. We pack pretty quickly! So if you would like to add to your order , please contact us as quickly as possible at email@example.com and we will try our best to make it happen.
Can I cancel or change my order?
Yes you can, but it must be prior to us posting it, so if you need to cancel please be quick!
If you have made an error in your delivery address or details, please contact us via email firstname.lastname@example.org, so we can help.
What is the purchase price currency?
All product prices indicated and payments made on this site are in Australian Dollar (AUD$). You can adjust the currency on the top right hand corner of the website to the following options: AUD, USD, GBP. EURO for a guide on what the conversion will be once your order is processed.
What is afterpay?
Afterpay is a third party service separate from silent arrow who offer simple installment plans for online shoppers, allowing a purchase to be paid for in four equal installments, due every fortnight, interest free.
Simply choose afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. After you check out, the goods will be shipped to you by silent arrow. At any time, you can log in to your afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically deduct the instalments from your debit or credit card every fortnight. Please refer to www.afterpay.com.au for further information.
How do I use a gift voucher?
You’ve been given a Silent Arrow gift voucher? Rad! Nice friend. Just make your selections and put your code in at the checkout.
How much does delivery cost?
Express flat rate $10 (For orders under $80)
FREE EXPRESS over $80! Yay
Flat rate $15
For more information on our shipping policy, refer to “Delivery of Goods” in our Terms and Conditions.
When will my order arrive?
We love our True Rad customers! Orders received prior to 3pm are processed within the same business day and should arrive to Australian residents the next business day. If you order on the weekend, we will post your order on Monday.
How can I track my Australian order?
When your order has been shipped you will receive a confirmation email containing the tracking number from Australia Post.
Do you ship internationally?
Yes, we ship worldwide, all of our international orders are shipped via DHL Global mail for a flat rate of just $15. Yay.
DHL orders can take between 9 – 14 working days, we will track your order from here, and let you know if there is any delivery issues.
Will I have to pay international taxes and duties?
Your order might be subject to duties in your country, we do not add on any duties.
What if I’m not home when my delivery arrives?
Yeah this sucks. I use my work address, see if that is an option.
Australia – If you are not home, Australia Post will leave a card telling you which Australia Post branch to pick up from.
For international orders – if no card is left, please contact DHL as all international orders must be signed for upon delivery.
What is your returns policy?
We understand it is hard to buy underwear online and we want to make it as stress free as possible. We will happily offer Australian purchases a refund for non-sale items, unfortunately due to hygiene reasons we cannot accept returns on knickers and bodysuits. Please contact within 14 days for refund at email@example.com with your name, order number and details of the return.
- All returned items must be received by Silent Arrow within 14 days of the date you received your parcel.
- All items must be returned in their original condition with all tags still attached. The item must not have been worn or washed.
- We do not accept returns on sale or discounted items.
- Sorry but due to hygiene reasons we do not accept returns on knickers or bodysuits.
- Silent Arrow will not be held liable for any lost returns and we strongly recommend you use a registered postal service and record the tracking details. The cost of return shipping is at the customer’s expense.
- All returns will be processed within 5 business days.
Can I exchange my garment for a different size/style?
If it is unworn and it is within 14 days, the best way to do this is to place another order and return the other style.
Sorry but due to hygiene reasons returns are not accepted on knickers or bodysuits.
What if my item is faulty or incorrect?
We aim to provide our customers with high quality products. If there was a manufacturing fault on your purchase we want to know about it please! Contact us at firstname.lastname@example.org and we will sort it out for you.
For more information on our returns policy, please refer to our Terms and Conditions.